Replacement Policy
At Vikraant Samraaj Films, we are committed to ensuring your satisfaction with our products. We understand that there may be circumstances where a replacement is necessary. Please read our Replacement Policy carefully.
- Eligibility for Replacement
1.1. We offer replacements for products that meet the following criteria:
The product arrived damaged or defective.
The product is not as described on our website.
1.2. To be eligible for a replacement, you must notify us within 7-15 days of receiving the product. Please contact our customer support team at info@vikraantsamraaj.com to initiate the replacement process.
- Conditions for Replacement
2.1. To qualify for a replacement, the product must be unused, in its original packaging, and in the same condition as when you received it.
2.2. You may be required to provide photographic or other evidence of the issue with the product, as determined by our customer support team.
- Replacement Process
3.1. To initiate a replacement request, please contact our customer support team at info@vikraantsamraaj.com.
3.2. Our customer support team will guide you through the replacement process, which may include providing additional information or evidence.
3.3. Once your replacement request is approved, we will arrange for the replacement product to be shipped to you.
- Non-Eligibility for Refunds or Returns
4.1. Please note that we do not offer refunds or returns for any reasons other than those specified in section 1.1. Our policy is limited to providing replacements for damaged or defective products or products that do not match the description on our website.
- Shipping Costs
5.1. If your replacement request is approved, we will cover the cost of shipping the replacement product to you.
- Contact Information
6.1. If you have any questions or concerns about our Replacement Policy, please contact our customer support team at info@vikraantsamraaj.com.